We ship all our orders out using Deltec International Ltd. If you have ordered an item from our on line store that we have in store at our shoop in Mansfield it will be shipped the next working day. If it is an item we have to order from one of our many suppliers it will be with you no later then 4 days from when the order is placed.
If you are not completely satisfied with your purchase, simply return the item to us in its original condition with in 7 days of receipt.
Returned items should be unused and must be returned in original packing with any enclosed documentation.
We will issue a full refund on receipt, excluding the original delivery charge.
Alternatively if preferred we will exchange the item.
1. Goods will only be accepted for returns if they are despatched with in 7 days of delivery.
2.The item is your responsibility untill it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3. The cost of retuning the items to us is your responsibility.
If you are needing to return a product please email our team at firstname.lastname@example.org for a customer reference and postal address.
If you have placed an order or made a purchase through the store please check the returns policy that is framed on the cash desk or call us on 01623 629803 as it is slightly different to ordering on line.